When you purchase a unit, you receive everything you need to deliver and assess that unit – with an unlimited use license for one VET provider. This typically includes:

Training:

• Trainer guide
• Student guide
• Learning content mapping
• PowerPoint presentation
• Self-study guide

Our newer developments have a new and improved Learner Guide that has replaced the Trainer Guide and Student Guide, combining them to create a superior product! The old units on our catalogue will soon be updated to match.

Assessment:

• Assessor marking guide
• Student assessment tasks
• Mapping guide
• Session Plan

Note: Some Works categories include additional material – such as video content, simulation packs and self-study guides. Trades-based qualifications do not include self-study guides due to the practical nature of the courses. Theory-based units and trade-based units can vary in the material included.

We’re currently developing eLearning for our catalogue. You can see whether a unit has eLearning ready to go on our qualification pages or get in touch with our friendly customer service team at hello@rtoworks.com.au to ask about which units and courses we have available!

For RTOs looking to deliver online or blended training, we also partner with Didasko Online, who provide a purpose-built LMS and interactive eLearning solutions designed for vocational education. You can learn more at www.didasko-online.com.

All units from RTO Works are $660 including GST, with some AUR units excepted.

We do not price per qualification, because our clients often want to purchase multiple qualifications with overlapping units. Quoting by qualification may therefore lead to clients paying multiple times for the same unit.

With RTO Works, you’ll never pay twice for the same unit.

Please note: In some instances, such as the Building and Construction Works suite, this doesn’t apply. This is because – even among units with identical codes – plans, tasks and questions vary for different qualifications. For example, carpentry and painting qualifications may share units, but the details in those units are specialised depending on the context.

Yes. RTO Works develops customised TAS roadmaps for how to run our courses in
consultation with you.

Some qualifications also have a generic TAS available that has been pre-populated with all of the core units and has instructions so you can customise it yourself. These are available for $330 including GST.

If you purchased our RTO training resources online through our eCommerce store, you can access your resources by:

• downloading via the links on the Purchase Confirmation page,
• logging into your account and downloading your resources at any time, or
• downloading via the links automatically sent to your nominated email address.

If you purchased through a member of the RTO Works team, you will receive the download link to your resources via email within 1–2 business days after your payment has been cleared and confirmed with our bank.

Please note: Manual file deliveries are processed Tuesday–Friday only. If you require your files urgently, please contact our team.

Yes. Our training and assessment resources are continually updated to meet the training package requirements set out by ASQA. This ensures our RTO training packages are always up to date and that they provide the highest quality learning and assessment experience possible. Automatic updates are provided through your online account, and you will be notified via email as and when this occurs.

Our RTO resources are sold as a one-off purchase. You are welcome to customise the materials to suit your students’ needs, company branding, assessment requirements and learning models. As long as the content and substance of our RTO materials is unchanged, customers can rely on our Compliance Promise to address any issues raised at audit.

• Our RTO learning materials are supplied as a one-off, up front purchase. There are no ongoing fees required to use our materials.
• RTO Works retains the copyright, intellectual property rights and distribution rights pertaining to our training and assessment resources.
• RTO Works does not provide the right to resell our learning materials.
• Built to meet Australian VET training package and compliance requirements, our resources are trusted by organisations in Australia and internationally.
• Each purchase of our resources is supplied with one (1) unrestricted licence that enables a single RTO to distribute the materials to an unlimited number of students.
• Training and assessment materials can be adapted, edited or modified to suit your requirements.
• Training and assessment materials can be distributed to students and instructors through your Learning Management System (LMS), electronically or as physical printouts.
• The purchasing RTO is responsible for contextualising our learning materials to align with your Training and Assessment Strategy (TAS) and other compliance requirements.
• The purchasing RTO is responsible for ensuring the units you purchase meet the qualification and skillset packaging rules.
• The purchasing RTO is responsible for customising training and assessment materials to suit the business’ requirements and learning models.

In our experience with RTO audits, we have found that “compliance” is subjective and varies from one assessor to another. That means we cannot guarantee our RTO resources will pass the audit process. However, our strict quality standards ensure our learning materials align to unit requirements, reducing the chance of issues being raised at audit.

In addition, our RTO materials are supported by our Compliance Promise. The RTO Works Compliance Promise means we will be there to rectify or challenge any issues that are raised during an audit at no cost to you.

If you experience any audit issues relating to our learning and assessment materials, please contact us as soon as possible.

To assess your claim, you will need to provide:

• a copy of the full audit report outlining the findings, and
• a copy of the assessment tools that were submitted to the auditor.

The RTO Works Compliance Promise applies only where the content and substance of our materials have not been altered.

Please refer to our full Compliance Promise policy for detailed terms and conditions.

Please note: we require up to two weeks to review the information and provide a response

The RTO Works head office is located at Level 4/459 Church St, Richmond VIC, 3121, Australia.

In line with the Competition and Consumer Act 2010, refunds are only available where there is a major problem with the product.

As our resources are digital goods and cannot be returned, we do not provide refunds for change of mind or where you later purchase a similar product elsewhere.

If you accidentally purchase a unit, you have previously bought from us, we can provide a credit for that unit.

Yes, provided they operate under the same RTO registration. The licence covers one legal RTO entity and unlimited students within that organisation.

No. Each RTO requires its own licence to use the materials.

Yes. We can provide sample extracts so you can review the structure and level of detail before purchasing.

Yes. We regularly develop custom resources on request. Contact our team to discuss availability and timelines.